Shipping & Refund

How long will it take to arrive?

NZ orders: If you live in New Zealand It should arrive within 1 to 4 working days (rural addresses usually take a day or two extra).

International orders: Overseas orders can take anything from 7 days to two months, depending on local customs and which shipping option you choose. Standard air mail to the US usually only takes about two weeks but to South or North America it often takes a bit longer. We recommend that you pay extra for tracked shipping which is faster and more secure.

International Shipping

For shipping outside of NEW ZEALAND you can choose one of the following options:

1. Obtain a quote

2. Or just pay here an additional flat rate of NZ$11.00 for international shipping (not tracked):

3. Or pay here an additional flat rate of NZ$ $50.00 for international TRACKED shipping:

International orders will not be tracked unless Tracking is paid for above or arranged prior with us. We do not accept responsibility for any items lost in the mail.

Returns

We are not able to accept returns on ingredients (unless we shipped the wrong item to you) because we cannot guarantee the purity of our merchandise or resell it once it has left our warehouse. If you need to make a return, please contact us to receive an authorization. We are not able to offer a refund or exchange on unauthorized returns, and merchandise returned without authorization will be discarded. 

In the event that we make an error, we will of course gladly authorize the return of incorrect or defective merchandise. Customer have no more than 3 days to contact us to ask about a product return. Please carefully inspect all products, botanicals and ingredients upon arrival and report any problems or need for replacement within 3 days of arrival. 

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